Frequently Asked Questions

We provide 100% customer satisfaction guarantee, no questions asked!
For more information, click here to watch informational and user videos. 

 

Why do you have a rack-mounted battery?

After many years of research, we have decided this is the optimal placement for the battery. The battery’s internal charger with retractable cord makes recharging easy and convenient. A 26 amp large controller and up to 18ah or almost one kilowatt of power allow for powerful hill climbing. Our batteries also feature an alarm system and smart BMS. The built in light is very convenient and safe for night riding. The 5 year battery warranty comes with our unique plug and play system, so quick and easy replacement or maintenance can be done, if ever needed. Although a center-mounted battery is a little more balanced, our engineers believe our placement is the best alternative, without compromising any of the above features. Feedback from our customers is in support of the clean, beautiful lines and ease of access with the Step Through style, without having the battery blocking access. Although not ideally balanced, we found the benefits of rack mounted battery far out weigh center-mounted battery.
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Why don’t you make a bike with mechanical gears?

  1. Our motor can generate over 1200 watts of power for hill climbing and acceleration
  2. We offer a 5 level pedal assist option
  3. You have the ability to have 0 to 100% throttle assist while pedaling at any pressure
  4. Shifting mechanical gears can be confusing when combined with our other options of 5 levels of assist, 0 to 100% throttle, and pedaling pressure.
  5. Chains on mechanical gears can come off easily
  6. Cable-actuated systems can erode and stretch, making mechanical gears unreliable
  7. Maintenance costs are higher on mechanical gears than internal pedal assist options

Our bikes are equipped to accept a 7 speed mechanical gearing system. If you find that you still want a 7 speed, your local bike shop can add that. However, once you ride our bikes and feel the power, you may not find that you need mechanical gears. 99.9% of our customers do not have them.
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What happens if my electric bike needs maintenance?

We offer a plug and play system. We will send you the replacement part and you can simply switch out the parts or take the parts to a local bike shop to perform the repairs. There are now two main mobile independently-owned bike mechanic companies that will come to your office or home to service and repair your bike. Please check www.Velofix.com www.Beeline.com

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Do I need to buy the additional 5amp charger that you sell?

No, you do not. Our batteries have a patented technology with an internal charger and retractable chord that plugs directly into the wall outlet.

What is the difference between the two batteries?

We offer a 11.6Ah 48 volt and 17.4Ah 48 volt battery. The 11.6Ah’s range is 20 miles without pedaling and 50 miles with pedaling on Pedal Assist mode level 2. The 17.4Ah is 40 miles without pedaling and 80 to 100 with pedaling on Pedal Assist mode level 2. The 11.6Ah contains 500 watt-hours and the 17.4Ah contains 750. The 17.4Ah battery adds about 10 to 15 more miles per charge. Keep in mind that some factors may affect these numbers, including your weight, the wind, and the grade of surface you are riding on.
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Does shipping come with the bike?

The bike arrives at your door, fully assembled and ready to ride, for $229 freight shipping to a residential/home location and $149 to an industrial/business location. If you live in the Orange County, California area, we can offer delivery. You are also welcome to pick up and we will work with your schedule to best accommodate you.

How long does shipping take?

Our bikes are 100% assembled to order in Newport Beach, CA. We test and independently inspect, certify and ship fully assembled to your door. The building, testing and inspecting process can take anywhere between 2 and 4 weeks depending on how busy we get (sometimes up to 5 weeks during busier seasons). Once the bike is completed, shipping can take 5-7 business days depending on where you live.

Do you ship internationally?

Yes, we do. We will need your address to get a better idea of shipping costs and ETA of your ebike.

What is the weight of the bike?

Our base model starts at 58 pounds. This can increase with the addition of some accessories, such as the larger battery, front basket, and suspension seat post.

Is the motor loud?

Electric Bike Company’s 500-watt rear hub motor is powerful enough to ride up hills and against strong winds, while still maintaining a peaceful quiet ride. The rider can pedal, use the throttle, or use pedal assist. No matter the setting, the motor remains silent. In addition, a brake disconnect will shut off the motor when coming to a stop. The rear placement of the motor allows for maximums safety and riding enjoyment.

Why do you build your bikes in the USA?

We build, inspect, test and ship the bike fully assembled! Since we build the bike 100% to order, we can inspect each part. We also negotiate and have great relationships with each vendor to ensure the quality is maintained. We can also quickly and strategically update, change, enhance a part or process, as having control of each aspects gives us this leverage and insight!
99% of all other E-Bike companies import the entire bike from e-bike manufacturers that build bikes for them and other customers. These manufacturers brand them differently for different countries and brands and by definition cannot update, change, evolve as quickly as us here in USA!

 

What height and weight can your bike support?

Our frames can be adjusted for anyone from 4 foot 8 inches to 7 foot tall, with 7 different adjustment points. Our bikes are sturdy enough to support up to 350 pounds, with maximum motor output of 1300 watts and going up to 28 miles per hour.
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Is there a warranty on the bikes?

We have a 30-day 100% money-back guarantee from the day that you receive your bike if you’re not satisfied with it. We will cover all shipping costs for returns as well as parts you may need. There is a 10 year warranty on the frame and motor and a 5 year warranty on the battery. We offer a lifetime replacement cost warranty on the battery cells – so for the life of the battery we will replace the internal cells at our cost.

do you have any retailers?

We build your bike 100% from scratch right here in California, USA according to your exact specifications and ship your bike to your door, fully assembled. Our business model is to provide a bike worth $5,000 to you from our factory around $2,000. To make this happen, we unforunately do not have warehousing, distribution expenses, retail overhead, royalties, franchise fees, etc. We do, however, have independent reviewers, customer comments and online feedback.

How should i store my bike for long periods of time?

If you need to store your bike during a long period of time such as the winter months, please ensure that the battery is fully charged then turn off the master switch which is the red toggle button under the back end of the battery (you can normally leave this on if you use the bike regularly). Then remove the battery from the bicycle and store in a cool place. Following these instructions should esnure our battery to last you many years.

What class are your electric bikes?

Our electric bikes can actually be set up easily in the settings for three different classes:

Class One: Pedal Assist feature top speed is 20mph.

Class Two: Pedal Assist & Throttle top speeds are 20mph.

Class Three: Throttle top speed is 20mph and Pedal Assist up to 28mph.

HOW DO I REGISTER MY ELECTRIC BIKE?

On our contact page under “User Information” you will find a tab “Register your electric bike”. Please fill out that information.

There is serial number on the bike under the chain ring. It is hard to see – but all we really need is the serial number of the battery – which you can get by sliding out the battery and you can see it right on the top of the label.

INFO ON OUR PACKAGING MATERIALS

The foam, corrugated, and corner board that we use to package and ship our electric bikes are made from recycled material, and are all recyclable. The pallets are compostable in the greens/lumber cans, or as courtesy special pick up (most cities will take them).

HOW DOES THE BELL WORK?

All you need is a quick flick and it should ring. To turn on the light, press on the center of it.

How do you keep your price low, compared to other electric bikes?

By selling online and directly to customers, we can lower our overheads and keep costs minimal, which is both beneficial for our customers and our business. We assemble the entire bike ourselves, allowing for top quality control. There are no warehousing, distributing, or retailing fees.
EBC owns all of the designs and wirings on our bikes. Direct relationship with manufacturers allows us to quickly adapt to new technology and styles. We are always looking to improve every detail of our bikes, to produce the best product on the market. We get the highest quality parts for less cost.
We specialize in one bike style, so we can focus on getting the best pricing and quality for each of the 185 items on the bike. We use all stainless steel hardware, so our bikes last.
The battery manufacturing and assembly is the essential core of any electric bike. EBC invests into and owns 50% of the battery company Turnlife. We only use certified Panasonic, Samsung, and LG batteries and can offer an industry-leading 5 year warranty. We also use the best battery management system. We have invested in the highest quality cells. Our batteries include an internal charger and retractable cord, so you never have to worry about carrying an external charger. You can stop anywhere and plug the charger into any outlet.